Returns and Refund Policy

Returns & Refund Policy

Every deb. order is covered by deb assured. If something isn't right, you can return it within 7 days of delivery for a full refund. No questions, no return charges.

What's eligible

  • Return requested within 7 days of the delivery date
  • Item unworn, unwashed and undamaged, with all tags attached, in the original packaging
  • Innerwear, socks and free gift items are not returnable for hygiene reasons
  • Items bought under an offer (Buy 2 Get 1, free tee with cargos or co-ords) can be returned individually. The refund is the pro-rated amount you actually paid for that item after the discount — never more, never less. Returning the free item alone gives no refund, since nothing was paid for it

Exchanges

We don't do exchanges. If you need a different size or colour, return the item for a refund and place a fresh order — it's faster for you and keeps stock accurate.

How to return

  1. Use the Return Order link in the website footer, or email spotme@debsquad.com with your order number and the item(s) you're returning
  2. We approve the request within 24 hours (Mon–Sat) and arrange a free pickup from your address
  3. Keep the item packed with tags on; our courier partner collects it within 2–4 working days
  4. If pickup isn't available for your pincode, we'll share a self-ship address and reimburse standard courier charges on receipt

Refunds

  • Once the item reaches us and passes a quick check, the refund is processed within 2 working days
  • Prepaid orders: refund to the original payment method, usually visible in 5–7 working days depending on your bank
  • Cash on delivery orders: refund by bank transfer or UPI — we'll ask for the details when we approve the return
  • Shipping charges, if any were paid, are not refundable unless the item was wrong or damaged

Wrong, damaged or defective item

Email spotme@debsquad.com within 48 hours of delivery with a photo of the item and the package. We'll ship a replacement or refund in full, including any shipping paid — your choice.

Cancellations

Orders can be cancelled before they're dispatched. Email spotme@debsquad.com or WhatsApp us with your order number. Once dispatched, please use the return process above.

Need help?

spotme@debsquad.com · Monday–Friday, 11 am–7 pm. Emails outside these hours get a reply within 24 hours.